Managing people
How to handle a grievance at work: a fair procedure
A grievance handled well defuses a dispute; handled badly it becomes a constructive dismissal claim. The ACAS Code sets the standard.
The steps
- Let the employee raise the grievance formally in writing.
- Hold a meeting without unreasonable delay to discuss it.
- Allow them to be accompanied by a colleague or union rep.
- Investigate where needed, then give the decision in writing.
- Offer a right of appeal to someone not previously involved.
Why it matters
Ignoring or mishandling a grievance can support a claim of constructive unfair dismissal if the employee resigns in response. A documented, consistent procedure protects you.
Last reviewed September 2026. General information, not legal advice - check ACAS and GOV.UK for your situation.
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